They say that the customer is always right, well, we certainly believe that ours are! We’re proud of the feedback we regularly receive from new and existing customers, so we thought we’d share some with you. Or you can check out our full range of Checkatrade feedback reports.

"Really pleased with the power flush as the radiators now heat up quickly and thoroughly. Jerome also responded quickly to concerns I had about the safety of the boiler the previous week and was very helpful. Would definitely recommend."

- Brighton Customer

"The work was finished well and quickly. They're also such nice people it's a pleasure to have them in the house."

- Brighton Customer

"Very thorough and tidy, will have him back for more work."

- Shoreham-by-sea Customer

"Jerome and his team were all extremely tidy, timely and friendly. They explained things very clearly and made every effort to keep my costs low as possible."

- Lewes Customer

"They came at short notice before Christmas and resolved the problem that 2 visits from another fitter failed to rectify."

- Brighton Customer

"Once again J Williams Plumbing and Heating has completed a magnificent installation in a clean orderly and reliable style. First class employees. Would always recommend."

- Hove Customer

"Very happy with work done by Jerome and his team Charlie and Ian. Friendly, reliable and hardworking. Highly recommended."

- Brighton Customer

"Excellent work. Clean, tidy and friendly. I would use this company again and recommend to others."

- Brighton Customer


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.